Higher quality resume available at: http://www.darrellosborn.com DARRELL E. OSBORN 11963 SW Westbury Terrace Tigard, Oregon 97223-1650 Phone: 503.816.5503 PERSONAL PROFILE -------------------------------------------- Highly qualified and motivated Information Technology Professional with over 23 years of experience in all major aspects of Information Technology and Software Development, including Project and Resource Management, Business Development and Sales, Proposal Development, Technical Writing, Contract Management, Client and Vendor Relationship Management, and Web Development. Productive self-starter with relevant experience and proven capabilities across a diverse range of business and industrial environments, governmental agencies, project methodologies and development platforms CORE STRENGTHS -------------------------------------------- - Highly Adaptable and flexible - Exceptional Problem-solving skills - Proven leader and team builder - Strong communication skills - Quality and Results oriented - Client satisfaction driven - Strong attention to detail - Develops professional skills rapidly - Acquires domain knowledge quickly - Technologically proficient - Effective under pressure - Delivers projects on time/budget SKILLS OVERVIEW -------------------------------------------- - Project Management - Business and Systems Analysis - Software Product Management - Resource Management - Sales and Technical Support - Proposal Development - Technical Writing - Content Management - Sales and Contract Management - Client Relationship Management - Application Development - Website Design and Development CAREER HIGHLIGHTS -------------------------------------------- - 97.4% SLA career compliance for all products managed - Maintained 90% proposal win rate generating $12.9 Million in revenue - Consistently led organizations in profitability and client satisfaction - Improved overall sales and profitability for products managed - Led successful ISO9001 certifications for large IT organizations - Developed inventory and IV safety software used in many U.S. hospitals - Developed original software used to generate Billboard Hot 100 Charts EDUCATION -------------------------------------------- - Bachelor of Science, AAS, CS/CIS Computer Information Systems DeVry University, Kansas City, MO - Project Management Coursework Portland State University, Portland, OR - Computer Science Coursework Crowder College, Neosho, MO TECHNICAL OVERVIEW -------------------------------------------- Operating Systems - Microsoft Windows - Apple OSX (Leopard, Snow Leopard) - IOS 4 - Windows Server Content Management Systems - Sitefinity - WordPress - Expression Engine - Workforce Informer - Joomla! (Mambo) - Mojo Portal - DotNetNuke Project Management Software - Microsoft Project - OmniPlan - Rational Plan - Axure RP Pro / EaSynth ForeUI Programming Languages - Microsoft .Net - PHP - ASP - Cold Fusion - COBOL - RMCOBOL / MFCOBOL - CICS - HTML/CSS - AppleScript Database - Microsoft SQLServer - MySQL / MySQLi - Microsoft Access - PageMaker Other Software - Microsoft Word, Excel, PowerPoint - Apple Pages, Numbers, Keynote - Microsoft Visio / OmniGraffle - Open Office / GIMP - Top Style / CSSEdit - Adobe Acrobat / PDFPen Pro - Adobe Photoshop / Illustrator - Pixelmator - Yahoo!Pipes / RSS / RegEx - Artisteer PROFESSIONAL EXPERIENCE -------------------------------------------- SOFTWARE PRODUCTS MANAGER 2009 - 2011 CIBER, Inc. - Vancouver, WA Responsible for development, delivery, and maintenance of web based and content management applications for State and Local Government clients. Managed ongoing software development and delivery in a Microsoft .Net and ASP / SQLServer environment. Managed datacenter operations and SLAÕs, server and software maintenance, product roadmaps and upgrades, sales, client relationships, training, technical support, contract management, and P&L for 15 state Labor, Economic Analysis, Workforce Development and Employment Security departments DIRECTOR OF DELIVERY - 2006 - 2009 CIBER, Inc. - Vancouver, WA Responsible for project and related Information Technology services delivery and management of the Vancouver State and Local Government branch office. Responsible for oversight of all project management and delivery related activity in an Agile/Scrum development environment. Managed Senior Project Managers and staff to ensure projects and services completed on schedule and within budgets and targeted margins. Managed allocation of resources and budgets, audited development plans, and served as the primary point of escalation for client, contractual, resource, and all delivery related issues PROJECT MANAGER - 2004 - 2006 CIBER, Inc. - Vancouver, WA Project Manager for ongoing development and technical support for a suite of web-based content management applications deployed in state government agencies. Developed and managed project plans for new application features and system upgrades. Managed software development and project administrative staff while serving as the primary liaison to client managers and technical staff, and their end users BUSINESS DEVELOPMENT MANAGER (IT Consulting) - 2002 - 2004 CIBER, Inc.(NSR pre CIBER acquisition) - Vancouver, WA Worked with local, state, city, and Federal government agencies to identify business opportunities. Developed opportunity evaluation processes and provided technical solution recommendations. Managed proposal development, created pursuit and pricing strategies, Audited proposals for compliance with state regulations and agency-specific procurement rules and procedures. Developed and delivered client presentations, product demonstrations, authored contracts, and formal responses during proposal evaluations and final contract award process INDEPENDENT CONSULTANT - 2001 - 2002 Osborn Information Services, LLC - Hillsboro, OR Performed freelance website development (primarily Mambo (Joomla!) and DotNetNuke CMS based), technical writing, developed and marketed multiple affiliate sales and traffic revenue generating websites SENIOR CONSULTANT - 1993 - 2001 Computer Task Group - Portland, OR Multiple short to long-term internal and on-site consulting assignments: --Branch Operations Manager, CTG - Portland, OR 2000 - 2001 Managed all aspects of daily branch office operations and resource management. Led sales and pursuit activities. Worked with resource recruiters to identify, interview, and qualify new consultants and technicians --Project Manager, Regence Blue Cross Blue Shield - Portland, OR 1998 - 2000 Managed multiple Y2K remediation projects. Conducted training and year 2000 awareness presentations. Developed remediation, bridging, and automation tools used by development teams. Established and led the team tasked with responding to Y2K related issues that occurred overnight during the transition period from 1999 to 2000 --Engagement Manager, Lone Star Steel - Lone Star, TX 1996 - 1998 MIS manager for IT outsourcing engagement with 32 FTEs. Responsible for all MIS and IT functions at multiple worksites, including networking, telecommunications, manufacturing support, MRP, inventory, and logistics, Directly managed client and vendor relationships, contract negotiations, performance reviews, SLA maintenance, and HR functions --Development Coordinator, Mutual of Omaha - Omaha, NE 1996 Managed project plans for multiple Software Development and Quality Assurance teams. Lead weekly project status presentations, conducted interviews, orientations, and initial reviews for newly hired project staff --Account Manager, Employers Reinsurance Corporation (ERC) - Overland Park, KS 1995-1996 Assisted client in identifying and filling project resource requirements. Assisted CTG management with consultant assignments and HR issues. Audited PMO reporting and led all weekly project status presentations --Project Leader/Developer, Intermodal Transportation Services - Parsipanny, NJ 1994 - 1995 Developed/maintained project plans and developed applications for auto leasing projects for GM, Nissan, Mitsubishi, Ford, BMW, and Mazda --Project Leader/Developer, Pharmakon Systems - Overland, Park, KS 1993 - 1994 Led multiple Medical Order Entry and Inventory projects. Coded and tested software routines and physical safety protocols for IV drug orders --Software Engineer, Rent-A-Center Corporation - Wichita, KS 1993 Developed database systems to track competitor pricing and product promotions. Developed user manuals and conducted end-user training PROGRAMMER/ANALYST - 1991 - 1993 Pioneer Financial Services - Kansas City, MO Responsible for development of R/M COBOL for a military credit and loan management system. Performed systems design, analysis for accounting systems and assisted with system maintenance and support. Performed cabling, network server, and software installations for new branch offices PROGRAMMER - 1988 - 1991 Billboard International/BDS - Kansas City, MO Responsible for development and maintenance of a suite of applications that automated the capture, tracking, and collation of radio airplay statistics for all genres music and generate industry reports data used by the radio, music, and television industries and ultimately applied to generate the ÒHot 100Ó and other music charts for Billboard Magazine PERSONAL INTERESTS -------------------------------------------- - Active Emergency Services Volunteer for multiple city/county programs - Certified Tier 3 Community Emergency Response Team member (named Tigard CERT Volunteer of the Year in 2008) - Volunteer webmaster for non-profits - Licensed General Amateur/GMRS Radio Operator (KF7AFR/WQBD419) - Certified in First Aid and AED - Avid technology hobbyist - Tournament Poker - Golf, fishing, and outdoor activities - White water rafting and canoeing - Open source software advocate